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Title: Users may be unable to access archived email messages in Outlook on the web User impact: Users may be unable to access archived email messages in Outlook on the web. More info: When affected users try to access archived email messages in Outlook on the web, they may see the error message “Your message cannot be displayed right now.” Current status: We've confirmed the fix has completed releasing to all affected infrastructure and are monitoring the environment to validate this issue has been remediated. Scope of impact: Impact is specific to some users attempting to access archived email messages in Outlook on the web. This section may be updated as our investigation continues. Start time: Tuesday, March 24, 2026, at 9:37 AM UTC Root cause: A code issue is resulting in restricted access when archiving email messages in Outlook on the web. The primary and archive mailboxes are on different machines, the request to access the mailbox is landing in the correct portion of infrastructure but is trying to find the primary instead of the archive mailbox, resulting in impact. Next update by: Tuesday, April 14, 2026, at 5:30 PM UTC
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We've identified that intermittent 401 errors on some API endpoints are being caused by timeouts. We have applied mitigations that reduced impact in parts of the system and are continuing to deploy additional fixes and monitor recovery until error rates return to expected levels.
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When clicking on the recalculate button the calculator icon spins indefinitely, and the "Calculated at" timestamp doesn't update. This is a visual bug, all calculations are still being performed as expected. The workaround is refreshing the page. We've classified this issue as a severity 4, and will update at the most every 5 business days.
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We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to appear blank for some users. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
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Users may be unable to access archived email messages in Outlook on the web
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